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WARRANTY & REPAIR CENTER

REPAIRS & WARRANTIES

 

For bracelet and any IceLink jewelry repair, please drop it off on mail it to 666 N Kilkea Drive - Los Angeles CA 90048.

Warranty and Repair Information for Watches

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of IceLink service center. A return shipping and handling fee will apply to all warranty service. Any defected item(s) must be reported the day of delivery.  You can send in this request to concierge@icelinkwatch.com.  Warranty is valid with proof of purchase (i.e. sales receipt). Receipt is only required for watches under warranty. If Your watch is more than 5 years old, It is most likely NOT under warranty. 

The Manufacturer’s Warranty Does Not Include:

  • Battery, case, crystal, strap, or bracelet
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • Water damage taking into consideration water resistance rules.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. All watches must be serviced at IceLink Headquarters (information below) or at an authorized repair facility You can size bands at any repair center. This will not void your warranty.

 

If the problem you’re having with your watch is not covered by our warranty, or if your warranty has expired, follow the instructions below.

 

YOUR FRIENDLY REPAIR CENTER

 

All repair items should be sent  or dropped off to the following address:

 
IceLink
Attn: Repair Department
666 North Kilkea Drive
Los Angeles, CA 90048
Phone: 323-782-8666

Send only the item which needs to be repaired along with its corresponding paperwork/receipt. Do not send the box or additional bands and/or accessories. Please make sure your item is packed carefully so that is protected against possible damage during shipment.

We strongly suggest that you insure your package for the accurate value that it holds, for we will not be liable for its loss or damage on the way to our facility. Please email your tracking number after shipment to concierge@icelinkwatch.com so that we can track your package as it arrives to our repair facility. 

We will reply to you VIA EMAIL with a quote once the item is received. 

 

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